When it comes to AI, technology has certainly transformed several industries. Whether it’s medical or retail, AI has taken the whole world by storm. While that is true, there is another concept called adaptive Artificial Intelligence, which can update its code and include the things that it has learned through new data. 

It also suggests that adaptive AI can transform the customer experience in various sectors and ensure that the brand maintains good relationships with the customers. Wondering how it can do so? Read through:

Working Principle of Adaptive AI

The working principle of adaptive AI is quite simple to understand. It works by learning and monitoring any new changes that are made to both input/output values, plus any events that affect customer behavior. 

Put simply, if there is something that a customer likes/dislikes, the adaptive AI will learn from that particular feedback and utilize it to come up with efficient and data-informed decisions. This eventually provides quick solutions and an overall good experience for the customers. As 55% of customers would pay more to get a better customer experience, adaptive AI is an important aspect for businesses. 

 ai customer experience


Adaptive AI works on three important factors, robustness, agility, and efficiency. While robustness helps to come up with high algorithmic accuracy, efficiency ensures better performance and low resource usage. Agility, on the other hand, is focused on transforming operational conditions as per the given requirements. With all these features, AI is revolutionizing out-of-home advertising for small businesses.

Ways By Which AI Can Transform Customer Experience

Now that you know about Adaptive AI and how it works, let’s learn some of the ways by which it can transform the customer experience:


One of the most useful benefits of adaptive AI is the chatbots, that is ideal for improving the chating experience and ensuring the customer

experience that the buyers need. Whether in retail or healthcare, AI technology has been exclusively used in many industries and is changing the future of work. It uses several data sources, starting from databases to websites, to improve the service without human intervention. It can ensure accurate replies and personalized messages, so customers can get a real-time feel. 

chatbot market revenue


For this reason, chatbot’s market revenue is likely to shoot up to 454.8 million USD by 2027.

Edge Computing

Adaptive AI has also shown promising effects in adjusting to the computing needs of edge systems. Its outstanding support can ensure that you do not require much compute horsepower or memory resources whatsoever. 

It also helps the edge applications to adjust as per the workload that corresponds to the requirements and the atmosphere. Additionally, it’s useful for processing locally on edge systems. 

That’s it. Hopefully, now you know how adaptive AI is useful for transforming the customer experience in various sectors. 




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