DOCS II SAAS OnDemand Technical Support Analyst.
DOCS II SAAS OnDemand Technical Support Analysts are trained IT support professionals, who resolve a variety of technical issues relating to the DOCS II SAAS application, network, LANs, WANs and desktop computers, whether these components are located onsite or in the field. The analyst provides the foundation of DOCS II digital infrastructure.
The Technical Support Analysts are specialists who provide technical support, advice, and assistance to customers. They help resolve hardware, software and other technical problems. They often provide front-line support for system issues, whether these issues be in the organization or at a customer’s premise.
Technical Support Analysts often communicate directly with customers. They further evaluate user requirements, address technical problems, and they work with engineering and IT staff to provide solutions that can be delivered by various means, such as by phone, email, remote connection or onsite.